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A) Right of revocation

The customer has the right to cancel the contract within fourteen (14) days without giving reasons.

The deadline for the revocation is fourteen days since the date on which the customer or a person appointed by the customer, but not the supplier, has brought the goods into property.  

To practice your right of cancellation you have to inform JETEX
(Jegen Textilien AG, Spinnereistrasse 12A, CH-8135 Langnau am Albis, Switzerland, Tel. +41 (44) 713 06 -66 /-67, Fax +41 (44) 713 33 37, mailto:info@jetex.ch) by an explicit declaration (e.g. a letter sent by mail, a fax or an email) of your decision to cancel the contract. The customer may use the attached cancellation form (link 1 to withdrawal form!!) but is not required for a valid cancellation. To meet the cancellation deadline it is sufficient to send out the note of cancellation within the 14-day deadline.


B) Consequences of revocation

If the customer cancels the contract within the legal deadline JETEX must refund all payments received, immediately or at latest within fourteen days after receiving the note of cancellation. The refunded payment includes the delivery costs (with the exception of additional costs induced by using another delivery type other than the usual standard delivery mode offered by JETEX. For the refund of the payment JETEX shall use the same mode/choice of payment used at the time of transaction unless explicitly agreed upon at the time of refund. In no case the customer shall be charged for this refund. JETEX may refuse reimbursement until receipt of the goods or until the customer has demonstrated the return of the goods, whichever is the earliest.

The goods must be returned promptly and in any event not later than fourteen days from the date you provided notice of cancellation of the contract. The deadline is met when goods are shipped within the fourteen days after the notice period.

The customer bears the direct cost of returning the goods.

You may only refund us on any diminished value of the goods when such loss in value is caused by unnecessary treatment of the goods in order to test nature, characteristics and functionality of the goods.



Please klick here to open our revocation instruction (pdf).

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